If you are unsatisfied with the products that you receive, Gelato Italia will either replace it or give you a full refund as long as the product is returned in its original condition.
Occasionally, due to unforeseen circumstances that cause your order to be delivered late, we will not be liable for any loss caused to you by late delivery.
Items sold are not exchangeable except for items received with defects. In this case, Gelato Italia will replace the defective items at no extra charge.
To make a return, simply call us prior to sending any item back.